We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@brossow.shop. Please note that returns will need to be sent to the following address: 

Trade name: Shijiazhuang Pijia Electronic Technology Co., Ltd (石家庄丕佳电子科技有限公司)

Consignee: Liu Yuejia (刘月佳)

Phone number: +86 15512155885

Email: contact@brossow.shop

Address: Room 1321, Building A, Century Huamao Office Building, No. 363 Tiyu South Street, Yuhua District, Shijiazhuang City, Hebei Province, China 050023 (中国河北省石家庄市裕华区体育南大街363号世纪华茂写字楼A座1321室, 050023)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. you need to pay fort and return shipping and purchase commercial insurance fort and returned goods. Items sent back to us without first requesting a return, not purchasing commercial insurance will not be accepted.

You can always contact us for any return question at contact@brossow.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that have already been used cannot be returned or exchanged. Refunds cannot be made for the amount of the discount code.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@brossow.shop.

CONTACT INFORMATION

We have the final right to interpret the terms and reserve the right to correct errors and terms that are inconsistent with the law.
Questions about the Refund and Returns Policy should be sent to us at contact@brossow.shop.